Brides in Amarillo, TX Closed now

Reviews about Brides

• ★ ☆ ☆ ☆ ☆

  January 27, 2020, by Emaleth Goldsborough
  This place had terrible customer service and even the "owner" was awful. I would not recommend, even to my worst enemy. Let me give you some details about myself first and then the experience: *I have worked in bridal shops before. I know customer care is especially important when it comes to any bride finding their perfect dress. *I know the stress that comes with job of assisting bride's. *I had no budget limit. If I had needed to spend 50,000 plus on the right dress, or alterations for my mother's dress, I would have in a heartbeat. *I generally dress in baggy t-shirts and jeans, but who doesn't, so I don't look the part of someone having the funds as aforementioned. The experience: I brought in my mother's dress to attempt to be altered. From the second I came in, I told them I was only there for and alteration estimate. They started the visit well but the minute I mentioned also having another shop in town look at my dress for an estimate, the atmosphere and attitude changed drastically. They said that they needed time to look at the dress in the back of the store (which is understandable). However, instead of letting me wait for any information they could provide, they started throwing me into dresses (even though I clearly stated I was not there to buy). Through the process of trying on dresses, they quickly began referring to their in store dresses as better quality and "a better choice to spend money on" rather than my mother's. In the end, I tried on a dress that I would have bought with cash, right then and there, if my mother's wouldn't have worked. BUT what happened next completely ruined everything. While standing in the room in a bra and slip, vulnerable and exposed, the dressing attendant came in with my mother's dress and said they wouldn't be helping me further unless they could guarantee either a sale or alteration. Dropping my mother's dress down, she snatched the other dress from the room, ALL WHILE THE DOOR WAS CRACKED OPENED, and left for a moment. They didn't offer to help put the dress back in the box they so joyfully pulled it from earlier. They didn't offer any assistance after this point. I was told I could get dressed, (they'd have the paperwork from my fittings IF I decided to come back) and leave. So lasting memory I have of this place is: Standing half naked, feeling belittled, holding onto my mother's dress in tears, and feeling like I was worthless.
• ★ ★ ★ ★ ★

  January 17, 2019, by Suzanne P
  This was everything my daughter and I dreamed that the wedding dress experience would be. These ladies are so very helpful...no matter what your budget/expense is, they can help you find exactly what you want. They are just lovely to work with and cannot say enough about Lanie. We treasured this experience so much as mother and daughter...so sweet. It is non stress, non hectic and a truly wonderful place to buy and try on wedding dresses. Thanks so much ladies!